Credit Card Fiasco

This complaint has been caused by the gross incompetence of the Standard Bank Credit Card Dept. Due to a ********** transaction on our statement, Standard Bank Financial Crime Unit stopped my wife and my credit cards, and promised that we would receive new ones within 7 days. A full month later, after hours of phone calls and promised, we are still waiting, The whole debacle has been a series of hash-ups which would have been comical if not so frustrating and inconvenient. We are elderly, and have been forced to draw and carry cash which makes us prime targets for crime. Promises have been made and not kept, and it seems to us that the entire Credit Card division, with the exception of one helpful consultant, is in a state of chaos. We cannot find anyone capable of taking responsibility for the situation. Every consultant offers profuse apologies for \any inconvenience"but the fact remains that nothing gets done"