Credit card faud

I am deeply shocked with their service when it come to *****. There was a ***** in my credit card and check account that happened on 23 November 2022. R142 895 was taken from both credit card and cheque account. I have reported the matter with them they promised to escalate the matter to the rightful person they also told me they are buzy with the matter as soon as the Investigations are over they will let me know abt the investigation results. Since then it's more than 3 months now. The only people phoning is their attorneys and they want me to pay the money. I am so disappointed with the bank I don't even have case number that I can quote for their attorneys. How can I pay so much money I don't even earn that much I am just worried about my credit reputation. I am very diaspointed