Credit Card - Failure to deliver

My credit card expired at the end of July and I had been to the bank branch in Malmesbury to ensure it's timeous delivery. I was assured that the bank would contact me via SMS upon the card's arrival. Needless to say, this did not occur and upon querying this communication failure I was assured that such an SMS had been sent - unfortunately to a number which is unknown to me. When I went to the bank (27km. away) the branch was closed with a notice that it was only open every 2nd day - no such notice was posted on their website which, if fact, posted normal operating hours. There is no working contact number for this branch, the only number available is for their centralised call centre in JHB and they were unable to assist in any meaningful way. I am a Prestige account holder and then contacted my 'personal banker' - a very nice lady who undoubtedly has done her best to assist but even she can't get this card delivered by the many-times promised courier service. I have been a client of this bank for over 40 years and have observed it's service steadily deteriorate over the decades. I cannot help but feel that this bank in uninterested in small private clients such as myself - probably the reason why a bank like Capitec is eating it's lunch.