Credit Card Expired but no assistance!

Myself and my husband have been Standard Bank clients for many many years but lately I do not know why we bother. My credit card expired in April. I received an sms in March stating that can select an option whereby I opt for my card to be sent to my PO Box. I selected the option. I waited during April for my card to be delivered but no avail. I then visited the branch, where the lady did not even looked up from her computer and asked me if she can help me. I explained the situation to her, she stood up, walked to a telephone and said I can call the credit card department. I was so upset with the shere attitude. I told her that I wasted my time because then I could have just phoned them from home!! All around BAD experience from Standard Bank. And by the way, I still don't have a credit card!!!!