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JACOBUS JEREMIA JANSEN VAN VUUREN

1 reviews | Active since Apr 2015

20 Apr 2015, 12:00

CREDIT CARD EXPIRED 2 YEARS AGO - STILL NO CARD

1. 2 Years ago my credit card expired. Standard Bank did not send a new card until now,<br> 2. However I have to pay the card costs every month.<br> 3. One and a half year ago I went to the Mookgophong Branch to complaint about my card.<br> 4. The lady at enquiries phoned the card Division. They said I have to complete a new application form.<br> 5. I completed the application form and took it back to the lady at Mookgophong Branch.<br> 6. She said I am to old to have a credit card. I am 58 years old and have my own business.<br> 7. I asked her to cancel the card then. She did not do so. I have to pay monthly but have no card.<br> 8. I phoned the card division, without help. They put me through to somebody else or let the music play in my ears until the phone become engaged.

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Replies (1)
Standard Bank
Standard Bank's reply21 Apr 2015, 15:16
Official
Hello KOOTVANVUUREN,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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