TG
Tim G

1 reviews | Active since Nov 2009

20 Apr 2015, 11:43

Credit Card \Dormant"?"""

Standard bank sold me an additional credit card some years ago (when they were very pushy about these things) - and I accepted, if only to have it as a spare.<br> <br> Subsequently, ***** was detected on my main card, and the card was cancelled and re-issued. I then switched to using my spare card.<br> <br> Last week, I was in the branch to draw some money, and thought I'd pick up the new card while I was there, only to be informed that my card has \gone dormant"from non-use and I need to RE-APPLY for the card if I want to use it!!<br> <br> What the hell? The card has a POSITIVE BALANCE!!!<br> <br> I've been a customer for 33 years"

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Replies (1)
Standard Bank
Standard Bank's reply21 Apr 2015, 07:41
Official
Hello TimGordon,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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