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Selina M

1 reviews | Active since Aug 2010

24 Nov 2025, 16:47

Credit card Division pathetic service, unprofessional the consultant keep muting me then drops my call, they keep quiet on the call, very frustrating I had to call 5 times to get assistance

Credit card Division pathetic service, unprofessional the consultant keep muting me then drops my call, they keep quiet on the call, very frustrating I had to call 5 times to get assistance. They not helpful not all they keep referring you to the app and website not providing proper service and assistance

0
Replies (3)
Standard Bank
Standard Bank's reply24 Nov 2025, 16:56
Official
Dear Selina

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

 We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
 Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply25 Nov 2025, 16:52
Official
Dear Selina

Hope you are well.

Our team tried calling you once again to no avail.

Please do not hesitate should you need any further assistance.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Nov 2025, 10:45
Official
Dear Selina 

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
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