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Albert01 Coetzee

1 reviews | Active since Nov 2016

17 Nov 2022, 15:59

Credit Card Division - No Answer!

How difficult can it be to get a settlement on your Credit Card?? Mail on mail sent with no feedback or response! Maybe I should stop paying them.. maybe THEN they will get in touch??

0
Replies (5)
Standard Bank
Standard Bank's reply17 Nov 2022, 16:05
Official
Dear Albert

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***   
AC
Albert01 Coetzee's update17 Nov 2022, 16:11
Reviewer Update
Good Day.

Thank you for the response.
I prefer mail correspondence so it can be on record please.
Standard Bank
Standard Bank's reply17 Nov 2022, 16:17
Official
Hello Albert

Our service team will be in contact with you and thereafter forward all correspondence via email. 

Kindest regards, Standard Bank Hello Peter Team ***  
AC
Albert01 Coetzee's update24 Nov 2022, 10:38
Reviewer Update
Was promised a statement or settlement email on Monday 21.11.2022 ........ still nothing.. waiting??
Standard Bank
Standard Bank's reply24 Nov 2022, 11:10
Official
Hi Albert

Thank you for bringing your concerns to our attention. 

We will follow up and get back to you.

Kindest regards, Standard Bank Hello Peter Team***