jR
jane R
1 reviews | Active since Mar 2012
14 Jun 2022, 12:58
Credit Card division doing their own thing????????
Can some one from Standard Bank Credit Card division please phone me. My credit card was sent to Bedford Gardens branch without any communication with me the client. Had to go there twice to collect my card. Who decided where to send my card? are there any humans still working in this department if so why wasn't I contacted? Why was this not automatically sent to my nearest branch? Who can change my details in the credit card division as apparently this branch doesn't have the ability to do this? A human call would be most apprecited
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Jun 2022, 13:39Good day Jane
We understand your frustration and are here to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Jun 2022, 13:39
Official
Good day Jane
We understand your frustration and are here to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
14 Jun 2022, 14:30Good day Jane
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Jun 2022, 14:30
Official
Good day Jane
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***