CREDIT CARD DIVISION

The service from standard bank credit card division has been putrid to say the least.

I have a credit card with standard bank that went into arrears due to debt review agency not paying the account. The account was then “handed over” to LGR attorneys. I made payment every month for almost a year. I received a 40% settlement discount which I paid on the 27th of May(An amount of R25 000). On the 8th of June a consultant said that the paid-up letter would be sent to “admin department” in order for them to update the status of the account. Since then, I have not received any feedback from them. Instead, the 40% that was discounted was now sold to MBD debt collectors & I am now being harassed by them for money that had to be written off. I have sent emails to the “escalation lines” that was given to me in an automated email. Still no response. This is really messing with my life because it shows that the account is in arrears on my credit report.!

I just need the account closed!