1 reviews | Active since Aug 2017
Credit card division
I am Appalled to say the least, the call center at Standard bank is horrible I called the credit card division on the 16 August 2017, the lady at the call center did the application an I was approved, I was supposed to receive a contract within 24 hours from her, nothing came through I called STD bank on the 18 August put on hold was told that the agent had told me he had spoken to the previous consultant and everything was on track I had to wait 7- 14 working days. I then called again on the 21 August spoke another black female and she advised that she spoke to the marketing division and I had to wait 7 days it would be in by then. I called again on the 31 August after not hearing anything to be told they cant find the application online, Spoke to the supervisor of the sales department Victor who apologized profusely and indicated that I did not have the name of the original call center agent to allocate them was impossible So i had to do another application which they would mark as URGENT, but he could not give me a turnaround time, How inconvenient is this, I mean like really they want the business but the customer service is horrid, so now the customer has to wait another 2 weeks for a CREDIT CARD.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Good day Elisha
I refer to your complaint received. This was regarding the credit card application, and level of service received.
Please accept my sincere apologies for the breakdown, and thank you for bring this to our attention. As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As telephonically confirmed, the Credit card had been issued, and will be delivered to Tyger Berg Manor Branch within 5 business days. Please refer back to me should same not be received.
We trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
Good day Elisha
I refer to your complaint received. This was regarding the credit card application, and level of service received.
Please accept my sincere apologies for the breakdown, and thank you for bring this to our attention. As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As telephonically confirmed, the Credit card had been issued, and will be delivered to Tyger Berg Manor Branch within 5 business days. Please refer back to me should same not be received.
We trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
Good day Elisha
I refer to your complaint received. This was regarding the credit card application, and level of service received.
Please accept my sincere apologies for the breakdown, and thank you for bring this to our attention. As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As telephonically confirmed, the Credit card had been issued, and will be delivered to Tyger Berg Manor Branch within 5 business days. Please refer back to me should same not be received.
We trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
Good day Elisha
I refer to your complaint received. This was regarding the credit card application, and level of service received.
Please accept my sincere apologies for the breakdown, and thank you for bring this to our attention. As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As telephonically confirmed, the Credit card had been issued, and will be delivered to Tyger Berg Manor Branch within 5 business days. Please refer back to me should same not be received.
We trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe