1 reviews | Active since Oct 2014
CREDIT CARD DILLEMA
I RECENTLY JOINED STANDARD BANK AND I UTTERLY REGRET IT! I WAS CONTACTED BY A SALES LADY OFFERING ME A CREDIT CARD, WHICH I TOOK. THIS WAS ON THE 29TH JANUARY. TO THIS DAY, I HAVE NOT RECEIVED MY CARD. WHEN I CALL THE CUSTOMER LINE, THE AGENTS ARE NOT HELPFUL AT ALL.
I WENT TO THE FOURWAYS MALL BRANCH, WHERE I WAS ASSISTED BY A LOVELY LADY BY THE NAME ROFHIWA. SHE MADE IT EASIER FOR ME. THIS STILL DOES NOT EXCUSE THE GACT THAT IT IS EXTREMELY DIFFICULT TO GET ANSWERS FROM THE CUSTOMER LINE. IT IS EXTREMELY DIFFICULT TO GET CLARITY ON WHATS HAPPENING.
ONE AGENT TOLD ME I WOULD GET MY CARD IN 3 TO 5 WORKING DAYS. ANOTHER TOLD ME 7 WORKING DAYS. WHEN I CALLED TODAY, GUESS WHAT, "MAAM, YOU WILL GET YOU CARD IN THE NEXT 7 DAY, WAIT FOR THE SMS"
HOW LONG SHOULD I WAIT?
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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