Credit card digusting service, horrific department to deal with

My credit card has always been paid on time, sometimes even before time.. for either minimum amount or more!

Now my account is with the collections department and its blocked? Why?

If I am a paying customer without any default from 2016 why would you do that?

I am so tired of dealing with this lack of service

I called on Saturday 2 agents made me wait for long trying to figure out why my account is blocked because according to them I have always made payment

Now can someone contact me to resolve this problem