Credit card department / complaints department

Good day

Let's talk about the complaints department first. Lovely lady called twice and informed me that they will come back to me today. 21st Nov

No feedback. I called probably four times. Sales put me through to service then put me back to sales.

I am still waiting... Week later.

I app**** via clear score Sunday the 13th November for a credit card.

The app gave issues and it kicked me off and I tried completing the application, but was submitted twice with two different ref nrs.

I sent all documents to the relevant email address. Monday I got a call and I was asked to submit the documents again.

I emailed to ask if any other documents are needed with no reply.

I called today and was advised to e-mail it again as no documents can be found.

Can I please get a solid answer if all is in order and when I will get my card.

Andrew