mM
magauta M

1 reviews | Active since Jul 2016

18 Jul 2016, 05:46

Credit card delivered at incorrect branch

<p>I was contacted by VDS on behalf of standard bank for a new card as the current was to expire. I advised the nearest Branch as protea Gardens, I received the sms that confirms the same, refer to your own records. On Saturday 16/07 went to collect asked the lady in front to check she said I must gop qeue as I received the sms she is busy, after the long qeue the consultant tells me the card transferred to maponya as per my request I can go there and qeue again she doesnt care and not interested, its none on her business , its as per my instruction and she has better things to do with her time. So now its either you deliver the card to me or cancel I am nt going to tolerate this second hand service</p>

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Replies (2)
Standard Bank
Standard Bank's reply18 Jul 2016, 08:06
Official

Good day Magauta Molamu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply25 Jul 2016, 10:07
Official

Dear Magauta Molamu

Thank you once again for your posting.

I refer to our telephonic conversation and my email correspondence and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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