MS
Maleshoane S
1 reviews | Active since Jul 2021
13 Dec 2023, 16:48
CREDIT CARD DECLINED
I had a terrible experience with Standard Bank. I have a private Banker who doesn't help me with anything. Whenever I ask for help I'm always referred to online services. What exactly am I paying for?
I app**** for R80 000 credit card which I qualified for. Later canceled because I was given different answers by the Bank and I opted to apply in person at the Branch. To my surprise at the Branch I am told I qualify for only R10 000. From R80 000 to R10 000 and I am not given reasons why a sudden drop in the amount.
I am very DISAPPOINTED WITH THE BANK.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
13 Dec 2023, 16:50Hi Maleshoane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Dec 2023, 16:50
Official
Hi Maleshoane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
MS
Maleshoane S's updateReviewer Update
13 Dec 2023, 18:32I am frustrated 😠. What Standard Bank is trying to do is to force me to take a personal loan. May I get the reasons why I initially qualified for R80 000 and out of the blue I now qualify for R10 000. My salary is still the same, my employer is the same. I DON'T WANT TO TAKE A PERSONAL LOAN. I WANT A CREDIT CARD.
As a customer, I deserve to know the reasons for a sudden change.
As a customer, I deserve to know the reasons for a sudden change.
MS
Maleshoane S's update13 Dec 2023, 18:32
Reviewer Update
I am frustrated 😠. What Standard Bank is trying to do is to force me to take a personal loan. May I get the reasons why I initially qualified for R80 000 and out of the blue I now qualify for R10 000. My salary is still the same, my employer is the same. I DON'T WANT TO TAKE A PERSONAL LOAN. I WANT A CREDIT CARD.
As a customer, I deserve to know the reasons for a sudden change.
As a customer, I deserve to know the reasons for a sudden change.
Standard Bank's replyOfficial
14 Dec 2023, 06:58Dear Maleshoane
Thank you for writing back to us.
Please note that we will follow up with the consultant currently dealing with this matter.
We will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Thank you for writing back to us.
Please note that we will follow up with the consultant currently dealing with this matter.
We will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Dec 2023, 06:58
Official
Dear Maleshoane
Thank you for writing back to us.
Please note that we will follow up with the consultant currently dealing with this matter.
We will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Thank you for writing back to us.
Please note that we will follow up with the consultant currently dealing with this matter.
We will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
14 Dec 2023, 14:24Hi Maleshoane
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Dec 2023, 14:24
Official
Hi Maleshoane
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team