MR
Marina R
1 reviews | Active since Nov 2024
05 Nov 2024, 12:51
Credit Card Debt
I app**** for a credit card in 2012/2013, with a limit of R6k. a Year later ai retired from my job. Standard Bank has since then deducted the agreed amount from my bank account every single month. Today, I again contacted the bank to be told the outstanding balance is R5900, which means that for the last 9/10 years I have paid only R100 on the card. I am a pensioner, I have trouble walking and can't get to a bank, Standard Bank can't help me telephonically to add my email address. I also don't receive statements? Please , help, will I be paying off this card over 20 years?????
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
05 Nov 2024, 12:53Dear Marina
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2024, 12:53
Official
Dear Marina
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MR
Marina R's updateReviewer Update
05 Nov 2024, 13:25I am not sure if this is a response to my problem. My problem is , why have I been paying for 10 years on a credit card without reducing my balance. I have had no communication from Standard Bank with regards to payment not sufficient, I have had no statements. Standar Bank is putting through the installment every month, WHY DO I STILL OWE ON THIS CARD
MR
Marina R's update05 Nov 2024, 13:25
Reviewer Update
I am not sure if this is a response to my problem. My problem is , why have I been paying for 10 years on a credit card without reducing my balance. I have had no communication from Standard Bank with regards to payment not sufficient, I have had no statements. Standar Bank is putting through the installment every month, WHY DO I STILL OWE ON THIS CARD
Standard Bank's replyOfficial
05 Nov 2024, 13:34Dear Marina
Our team has received your concerns raised and our team will reach out to you as soon as this matter has been dealt.
Please be on the look out for further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team has received your concerns raised and our team will reach out to you as soon as this matter has been dealt.
Please be on the look out for further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2024, 13:34
Official
Dear Marina
Our team has received your concerns raised and our team will reach out to you as soon as this matter has been dealt.
Please be on the look out for further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team has received your concerns raised and our team will reach out to you as soon as this matter has been dealt.
Please be on the look out for further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Nov 2024, 13:43Dear Marina
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Nov 2024, 13:43
Official
Dear Marina
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***