Hellopeter
Share Your Experience
jM
joseph M

1 reviews | Active since Nov 2017

25 Nov 2017, 11:15

credit card debits

I took a credit card in 2013 with standard bank..I have been making payments since then . my amount to pay them was R21,719,09 and i was paying according to what the stament says the amount is due ..when i count now i have paid over R28000 and they have stoped sending me statements ..why m i still paying because i long paid back their money and i went to the branch but they gave me stories ...i demand answers and iam done paying you people

0
Replies (6)
Standard Bank
Standard Bank's reply26 Nov 2017, 04:28
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply29 Nov 2017, 10:38
Official

Dear joseph motelele

Thank you once again for your posting.

I refer to our email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

jM
joseph M's update29 Nov 2017, 15:27
Reviewer Update
you may have responded but still you didn't even begin to help me..your telling me I still owe you guys on top of the thousands I already paid....what was the reason for you people to stop sending me statements ..I kept on paying even when you stopped sending me statements ...you now email me 6 statements of 2013 of which you took 24 hours to do so..where you stil creating them...what happened to the rest of the statements of all these years I paid
Standard Bank
Standard Bank's reply30 Nov 2017, 02:26
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty
Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Nov 2017, 08:21
Official

Dear joseph motelele

Thank you for your posting.

All statements since 2013 were emailed to you.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

jM
joseph M's update30 Nov 2017, 11:08
Reviewer Update
Clint Peterson ever since you started emailing me you haven't helped me in anyway ..if you guys are not willing to help me I will take futhersteps ..it can go to court if it has to because its day light roberry ..if you don't want to sort this matter out I will seeik legal action it's fine