Credit Card debit order

I am so annoyed with Standard Bank inefficiency none of the processes you have in place look after your customer at all.

I do not understand how you can conclude that you have processed debit order on the 18th of Dec 2017 were the bank and i have agreed that the debit order will go through on the last day of the month the uninformed nerve from your consulted to tell me the debit order did not go through my account had insufficient funds so the next debit order will be double and this will affect your credit score and that for is completely unacceptable Standard Bank please explain how your intelligent system came to this conclusion because 1. no notification sent out telling you debit on the 18th of Dec 2. who told you that i had insufficient funds 3. the possibility that your system is flawed????? i have attached my bank statement proving that there sufficient money in my account.

i received an sms informing that my account is overdue i need make a payment before the 22nd of Jan why send me this if my credit record will be affected???? how does this help me???

i'm annoyed by your lack of looking after your customers telling me your system says i could careless what your system says make sure that my credit score is not affected my account had sufficient funds i can prove it!