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Derick L

1 reviews | Active since Jun 2017

09 Nov 2021, 09:31

Credit Card

App**** For a Credit Card Wednesday 20 October 2021. Got approved. Agent calls me back and approve everything mailed needed documents. Told me it would be 5 to 7 working days to receive the card, phone standard bank. they have no records of me applying. They told it is they outbound department. Escalated it Twice still no response. Very bad experience.

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Replies (3)
Standard Bank
Standard Bank's reply09 Nov 2021, 13:10
Official
Dear Derick D

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Nov 2021, 14:23
Official
Dear Mr Derick de Lange

Thank you for posting your comment.

Your complaint is receiving the necessary attention and will revert back urgently. I have sent an email to your inbox.

We greatly appreciate your continued support.

Kind regards

Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA 

Standard Bank
Standard Bank's reply11 Nov 2021, 13:42
Official
Dear Mr D de Lange

Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. We appreciate you making use of our services. Kind regards Mbali Majozi

Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA