JM
Jacques M
1 reviews | Active since Apr 2013
09 Oct 2023, 09:03
Credit card complaint
Complait
Dear reader
I had issues with my credit card not working at the ATM due to a faulty card - i went into the bank at Mall@Reds for replacement card where i was told they don't replace cards anymore. I then requested a new card last week Monday on the standard bank app - by Wednesday i called them regarding the card, first i was told the card was already delivered and then i was told there was a problem on the app and they cannot see the card and i should apply for another card
I then app**** again for the second time on Wednesday and on the standard bank app i can see the card is active but i have no card - what seems to be the problem here? I need to use the card and cannot because i don't have one?
I asked them not to change the card number because it is registered online where i do online purchases
They changed the card number and even changed my pin which i told them not to do......
That card has over R100 000 on it and you are waiting my time to be honest - if you cannot sort this issue out you need to refund me for the extra money on that card and cancel the card as i don't have time to struggle with small things like this.
Check the progress of the card please and let me know
ID NUMBER - *** Credit card
I need this sorted out soonest please - i am not going to phone standard bank the whole time it is costing me money
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
09 Oct 2023, 09:08Hi Jacques
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Oct 2023, 09:08
Official
Hi Jacques
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
JM
Jacques M's updateReviewer Update
09 Oct 2023, 10:10This is a replacement card - i asked you so nicely not to change the pin or the card number but both was changed on the new card!!!!! I now have to go and change it all over the web at places we do online purchases from as the card number changed.....
JM
Jacques M's update09 Oct 2023, 10:10
Reviewer Update
This is a replacement card - i asked you so nicely not to change the pin or the card number but both was changed on the new card!!!!! I now have to go and change it all over the web at places we do online purchases from as the card number changed.....
Standard Bank's replyOfficial
09 Oct 2023, 10:24Good Day Jacques
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 10:24
Official
Good Day Jacques
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Jacques M's updateReviewer Update
09 Oct 2023, 11:10they are delivering the card tomorrow - it is to late to rectify this, the card is printed with a changed card number on it and pin.
JM
Jacques M's update09 Oct 2023, 11:10
Reviewer Update
they are delivering the card tomorrow - it is to late to rectify this, the card is printed with a changed card number on it and pin.
JM
Jacques M's updateReviewer Update
09 Oct 2023, 11:13i have been without a card since last monday - after requesting the replacement card twice you still went and changed the number and pin so cannot wait any longer. I am sure there will be other issues with it once it's here like swiping, tapping and using it at atm. Even my limits have been changed for some reason as seen on the banking app.
JM
Jacques M's update09 Oct 2023, 11:13
Reviewer Update
i have been without a card since last monday - after requesting the replacement card twice you still went and changed the number and pin so cannot wait any longer. I am sure there will be other issues with it once it's here like swiping, tapping and using it at atm. Even my limits have been changed for some reason as seen on the banking app.
Standard Bank's replyOfficial
09 Oct 2023, 11:22Dear Jacques
We have raised this matter with our team and we will be in touch with further feedback.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have raised this matter with our team and we will be in touch with further feedback.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 11:22
Official
Dear Jacques
We have raised this matter with our team and we will be in touch with further feedback.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have raised this matter with our team and we will be in touch with further feedback.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Oct 2023, 11:29Good Day Jacques
Thank you for flagging your concerns with us.
Please note that our Mobile App allows you to view your PIN for the new card.
You will be able to change to your old PIN in the Standard Bank ATM.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for flagging your concerns with us.
Please note that our Mobile App allows you to view your PIN for the new card.
You will be able to change to your old PIN in the Standard Bank ATM.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 11:29
Official
Good Day Jacques
Thank you for flagging your concerns with us.
Please note that our Mobile App allows you to view your PIN for the new card.
You will be able to change to your old PIN in the Standard Bank ATM.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for flagging your concerns with us.
Please note that our Mobile App allows you to view your PIN for the new card.
You will be able to change to your old PIN in the Standard Bank ATM.
Kind Regards
Standard Bank Hello Peter Team
***
JM
Jacques M's updateReviewer Update
09 Oct 2023, 11:29just tried to do online purchase with the card - DENIED!!!! I knew this would happen
JM
Jacques M's update09 Oct 2023, 11:29
Reviewer Update
just tried to do online purchase with the card - DENIED!!!! I knew this would happen
Standard Bank's replyOfficial
09 Oct 2023, 11:37Good Day Jacques
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 11:37
Official
Good Day Jacques
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Jacques M's updateReviewer Update
10 Oct 2023, 13:20I CANNOT MAKE ONLINE PURCHASES.....PHONED THE BANK 3 TIMES ALREADY TODAY!!!!!!
JM
Jacques M's update10 Oct 2023, 13:20
Reviewer Update
I CANNOT MAKE ONLINE PURCHASES.....PHONED THE BANK 3 TIMES ALREADY TODAY!!!!!!
Standard Bank's replyOfficial
10 Oct 2023, 14:33Good Day Jacques
Our team will reach you to provide a solution.
Wam Regards
Standard Bank Hello Peter Team
***
Our team will reach you to provide a solution.
Wam Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2023, 14:33
Official
Good Day Jacques
Our team will reach you to provide a solution.
Wam Regards
Standard Bank Hello Peter Team
***
Our team will reach you to provide a solution.
Wam Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Oct 2023, 14:16 Good Day Jacques
Please note that our team is trying to get hold of you, but we are unable to. Please let us know when can we contact you.
Wam Regards
Standard Bank Hello Peter Team
***
Please note that our team is trying to get hold of you, but we are unable to. Please let us know when can we contact you.
Wam Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2023, 14:16
Official
Good Day Jacques
Please note that our team is trying to get hold of you, but we are unable to. Please let us know when can we contact you.
Wam Regards
Standard Bank Hello Peter Team
***
Please note that our team is trying to get hold of you, but we are unable to. Please let us know when can we contact you.
Wam Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Oct 2023, 15:00Hi Jacques
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank social media Team
Standard Bank's reply13 Oct 2023, 15:00
Official
Hi Jacques
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank social media Team