Credit Card collection/delivery-Bad service

To: Standard Bank Customer service: Good Day, My husband Dr Reid’s credit card has expired and is currently with Standard Bank Northgate awaiting collection. The card has a credit balance of R100,000.00. Dr Reid went to collect the card today but claims that he had been standing in the queue, which did not move, for half-hour. After which he gave up and left. I phoned Standard Bank Customer services to ask if the card could be couriered to him, we are in Parkhurst Johannesburg. I find it unbelievable that the charges to courier the card are R160.00 and to be delivered in 3 working days. I really thought it would be about R50.00. I think this is an outrageous amount to be charged for the delivery of a credit card. One would think that Standard Bank would be keen to get the card to the client knowing that the client would spend more on the card, to their benefit. Shocking I must say. I will however enquire with the Bank Ombudsman if this is even allowed. My husband intends to close this account. One also gets the sense that Standard Bank has no interest in complaints like these, as I had no response to my e-mail after more than a week. I am also considering moving my funds to another bank as Standard Bank shows no interest in servicing its clients.

Ursula Festus-Reid