Credit card collection

App**** for a credit card. Process took about 40 minutes. I was Smsd shortly after that my credit card was ready for collection. Wow this is great service I thought. However when I got there Thursday i was told they are waiting for more documentation to arrive, Come back Saturday. Needless to say I come back Saturday morning first thing and get told again, sorry your card has been blocked to confirm my employment. This will take approx 7 working days??? So standard bank, there is a flaw in your workflow process. Why tell a customer something is ready when in fact it is not nearly ready. The consultants however were friendly and nice to deal with. Also not many queues so for this I am grateful. If I had queued for hours only to be told this I would be fuming!