NK
Nkululeko K
1 reviews | Active since Nov 2015
07 Jan 2020, 08:47
Credit Card Closure
I called Standard Bank credit card division to have my card which I have never used closed. To my surprise, I am told to go to a branch. The questions they ask are not related to standard bank and the information asked date as far back as 15 years ago! This is ridiculous. Standard bank has been taking R100 every month from me for a card I never used for over 3 years! Now to have this card closed I am being sent form pillar to post. I mean it's no like you are going to refund me the money you have been milking me.
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Replies (2)
Standard Bank's replyOfficial
08 Jan 2020, 21:23Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Jan 2020, 21:23
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
16 Jan 2020, 13:28Dear Nkululeko
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Jan 2020, 13:28
Official
Dear Nkululeko
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***