Credit card closure

They dont even deserve one star for two weeks now trying to close off a credit card it has been a pain ,28 November i phoned standard bank card to close the account i was told i need to wait for transactions to bank which i did,1 December another call they promised to close retentions will call which they never did,4 December same thing ,08 December monthly charges came off the account 09 December i called them they sounded so serious as if they are going to finally resolve my query behold 12 December Debit order deducted and yet today is 15 December the account is till very active,so now tell me if this is servive or abuse