CK
Carol K

1 reviews | Active since Mar 2012

09 May 2016, 11:12

Credit card closed without notice

<p>I'm a Standard Bank customer and conduct my accounts well. Last week I used my credit and it so happened that the service provider (a car rental) company that I dealt with deducted more money then they were suppose to from my credit card. &nbsp;This led to my account being over limit. &nbsp;Without prior notice or any communication Standard Bank closed my account and handed over my to their legal departement as if I was the most horrible bad payer. Before I could sort out the issue it was too late....it only took a few hours for Standard Bank to close a good customers account. &nbsp;Now it is a mission to try and get the account re-opened and for the car rental company to reverse the errornours transaction. &nbsp;This has been the worst experience of my life. &nbsp;I'm not sure what this means on my credit record because its been ruined for a ridiculous R600 over limit</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 May 2016, 07:23
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be ***igned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 May 2016, 08:45
Official

Hi Carol

I refer to the e-mail correspondence and confirm that the matter is resolved.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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