CM
Claire M
1 reviews | Active since Aug 2015
10 Jan 2022, 09:02
Credit card closed for 2 years and now receiving statement that a payment is owed.
After completing debt review and receiving paid up letters from Standard Bank, I receive a credit card statement saying I owe them R40. Mind you I have emails between Standard Bank Debt Review Department and myself, where they assured me that the account has been paid up and closed. Now 2 year later I receive a statement saying that I owe them R40 and the account looks like it is pretty muvh still open.
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Replies (1)Standard Bank's replyOfficial
10 Jan 2022, 11:04Hello Claire
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Jan 2022, 11:04
Official
Hello Claire
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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