Credit Card Charges not as promised!

Standard Bank Called me, asking if I'm interested in a Credit Card. I was not, but also feel for the Sales People, so I continued with the application. I was promised that no initiation fee will be charged, and three months free service fees. The R14 account fee is nothing, i don't mind it. A month later, R175 initiation and A service fee was deducted from my Credit Card. I've emailed Standard Bank, but no reply. I'm not gona call after them to cancel it, they should sort it out. Charging a client is one thing, i don't mind, but lying about fees is another thing. I'm going to rather go to the Ombudsman!