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Rudolph H

1 reviews | Active since Feb 2020

08 Feb 2020, 20:16

Credit card

Good day

Please can someone assist me with my credit card account.

I have been trying for weeks now, calling and going into the branch. No one seems to know what is going on.

If my account is in arrears please tell me and if it needs to be closed please close it.

I app**** in 2019, never received feedback, went to the bank as I received statements and they told me the account was sent back and closed, however it is NOT CLOSED.

I would like to either have the card or have it closed ASAP.

This account is on my name and I do not have it!!!

If this is not sorted ASAP I will be going to the ombudsman.

I don't mind paying for the charges, but I don't even have an account number.

This is not the first time I have been trying to get assistance.

0
Replies (2)
Standard Bank
Standard Bank's reply09 Feb 2020, 04:29
Official
 
Hello Rudolph
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Feb 2020, 11:06
Official
Dear Rudolph Hoffman

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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