Credit card cancellation

Item: Standard Bank
Rating: 1

On the 20th of April I phoned Standard Bank and requested them to cancel my credit card. They gave me a reference ( ********** 825) and said that it will take 24 hours. Now we are in June and still they haven't cancelled my credit card with them still charging me fees for the credit card. Wake up and cancel my ****** credit card. If you struggle to do the basic stuff, how can you expect your clients to bank with you??!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Jun 2019, 11:39

Dear Charl V
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***
***

Standard Bank's reply06 Jun 2019, 11:39

Official

Dear Charl V
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***
***

Standard Bank's replyOfficial

18 Jun 2019, 09:46

Dear CHARL VERMEULEN

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply18 Jun 2019, 09:46

Official