Credit Card being blocked/cancled forced into arrangement

Hi - My credit card was in arrears +- 3 months. I phoned to find out what is full arears amount + the current instalment to bring the account up to date again. I was advised amount to rectify account is R7900. Which I then paid. after a few days I tried to use my account only to find out they have cancelled/blocked my account and handed over to legal. I have been in arrears before and then paid my account to correctified it and kept on using it. To be handed over to legal and cancel my account for +- 3months in arears and after paying this account??". What makes this worse is that after phoning and trying and begging them to reinstate my account as I did pay my full arears and instalment I was laid to as well. I was advised on the BD attorneys watsup if a pay an amount "my phone broke don’t have specific amount. lost watsups" , was +- R3200. then it will be reinstated. I wanted confirmation as I already paid the r7900. after trying to get confirmation then suddenly it changed to I have to pay my full Balance of card before I can use it again. I started giving up hope , then I got a call from Standard Bank / BD attorneys *** Tabiso . which I then again explained and begged as I did bring my account up to date. I was then advised if I pay R2200 then the account will be active again. I asked a few times “are he sure”. We even confirmed the payment EFT will normally only show after +- 3 days. I was so happy and paid it immediately. Then after 4 days I tried to use my account and still did not work. I phoned him and then suddenly it has to be referred to a supervisor. Which then was changed to "sorry - you have to pay your Full balance before they will remove block. Now I have paid r7900 + R2200 . I really needed this account as I am looking after 3 grownups and 2 children in this lockdown. I can not understand to why I am being treated like a ******** for only being in arears and after I paid the full arears amount + the current instalment. And then only to be laid to and paying more money in. I really hope this message will get to the right people and assist me. I really do not think it is necessary for my account to be blocked and forced to pay the full balance before I can use it again.

Hope my plea will get to right people to assist.

Many Thanks Johan Ackron