Credit Card Approved

I app**** for a credit card via my standard bank app 3 weeks ago.

I was approved and received an acceptance letter which said after uploading a certified payslip on the email link provided, my credit card will be delivered.

I have not received my credit card.

Standard bank manager called when I emailed a complained, apologised and said the system had a fault. I need to resend documents and for them to redo my application.

He also requested my employer details which I provided.

I made it clear that I will not be sending any documents as my credit was already approved in writing and I signed the contract and sent a certified copy of my payslip and uploaded as per the acceptance letter instruction via email.

All I am waiting for is an sms to pick up my credit card from the standard bank branch I selected!

They need to sort out their system so nothing like this happens again as they are blaming the system.