Credit Card Application - SLOW and PAINFUL.

App**** for a credit card as was asked to do so and want to build my rating. Provisionally approved and asked to upload 3x payslips and bank statements which I've done (and emailed to their escalations address). A second email send a couple days later asking for an update to the escalations address and still no reply and when speaking to a team member via the app they said they can't see any notes and I should email the DFCescalations email again.... which I've done TWICE now. Very painful for something that should be straightforward. I expect I'll be asked to send things in 2-3 more times, visit a branch to bring in the same documents etc! You wouldn't have thought they had asked me to apply for a card!