aN
aaron N

1 reviews | Active since Dec 2013

26 May 2015, 19:01

CREDIT CARD APPLICATION RUN AROUND

I APP**** FOR A CREDIT CARD IN NOVEMBER LAST YEAR. CARIN SWARTZ THEN EMAILED ME FOR MY PAYSLIP, PROOF OF RESIDENCE ETC. I SENT THEM THROUGH AS REQUESTED. I THEN RECEIVED AN AUTOMATIC REPLY SAYING THAT I NEED TO FORWARD MY DOCS TO MOHAMMED ASVAT. I DID. SINCE THEN I HAVE NOT HEARD FROM ANYONE. IV CALLED IN 3 TIMES AFTER MOHAMMED HAD NOT REP**** TO MY EMAILS. IV SPOKEN TO GIVEN MPHONDO, FAYAYO MABUDE AND ANOTHER GENTLEMAN. THEY HAVE ALL PROMISED TO GIVE ME FEEDBACK BUT I HAVE NOT HEARD ANYTHING FOR A MONTH. THE FIRST TIME I CALLED IN, I WAS TOLD THAT MY CREDIT CARD APPLICATION WAS NOT ON THE SYSTEM AND NO ONE COULD GIVE ME AN ANSWER AS TO WHY. I CALLED DAYS LATER AND GIVEN TOLD ME SHE WILL CHECK HER MANAGERS DESK BUT I NEVER HEARD BACK.<br> <br> IV NEVER ENCOUNTERED SUCH REVOLTING CUSTOMER SERVICE IN MY ENTIRE LIFE. ONLY EMPTY PROMISES. I CURRENTLY HAVE AN ACCOUNT WITH STANDARD BANK BUT I WILL NOT BE STAYING WITH THE BANK IF THIS IS THE SERVICE I AM GETTING WITH JUST AN APPLICATION. I WILL BE PAYING OFF THE REMAINDER OF MY LOAN AND TAKING MY BANKING REQUIREMENTS TO A MORE RELIABLE PROVIDER.

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Replies (1)
Standard Bank
Standard Bank's reply27 May 2015, 08:45
Official
Hello aaron naidoo,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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