Credit Card Application lost and untraceable

I handed in documents in support of an application for a credit card 2 weeks ago at Head Office, where I work as an IT Contractor. There is no trace of the application, either at the branch or at card division, and the person who I handed my info to, was off today, so they will ask her tomorrow. Why is there no tracking or workflow? There is no hope for service in this country!<br> <br> I had a Standard Bank Gold credit card before I left for the UK 8 years ago. There, I got a credit card in 2 days and could track my application online. Here, I am being bombarded with offers of a card from other banks. Why does Standard Bank just not care? Don't write to me, or call me back, just give me a credit card, you imbeciles! The lady at the counter asked if I don't rather want a card from another institution! <br> <br> This would be laughable were it not so ridiculous! I just want a credit card, to spend MY money through YOUR bank!<br> <br>