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alan Y
1 reviews | Active since Aug 2012
08 Dec 2023, 09:53
Credit card application just takes too long. No customer service from rhat department
I app**** for a credit card and sent the necessary documents. I have received no response for 5 business days. I have phone several times over the last few days and was told that the issue was escaled. Still no-one gets back to you. I asked for my credit card application to be cancelled. Please Standard Bank, cancel the application and send me confirmation. I am now considering never to deal with this bank again. No-one calls you back
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
08 Dec 2023, 09:55Hi Alan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Dec 2023, 09:55
Official
Hi Alan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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alan Y's updateReviewer Update
08 Dec 2023, 12:17Been waiting from 9.55 ..no-one called
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alan Y's update08 Dec 2023, 12:17
Reviewer Update
Been waiting from 9.55 ..no-one called
Standard Bank's replyOfficial
08 Dec 2023, 12:33Dear Alan
The matter is being attended to and our team will reach out as soon as we have an update.
Please be on the look out for further feedback.
Thank you
The matter is being attended to and our team will reach out as soon as we have an update.
Please be on the look out for further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Dec 2023, 12:33
Official
Dear Alan
The matter is being attended to and our team will reach out as soon as we have an update.
Please be on the look out for further feedback.
Thank you
The matter is being attended to and our team will reach out as soon as we have an update.
Please be on the look out for further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
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alan Y's updateReviewer Update
09 Dec 2023, 07:41Still waiting from yesterday. No call no feedback..too sad, very bad
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alan Y's update09 Dec 2023, 07:41
Reviewer Update
Still waiting from yesterday. No call no feedback..too sad, very bad
Standard Bank's replyOfficial
09 Dec 2023, 08:34Dear Alan
Please note that our team has escalated this matter to the relevant team and we are working hard on resolving this matter
Kindly be on the look out for further feedback.
Have a great day further.
Please note that our team has escalated this matter to the relevant team and we are working hard on resolving this matter
Kindly be on the look out for further feedback.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Dec 2023, 08:34
Official
Dear Alan
Please note that our team has escalated this matter to the relevant team and we are working hard on resolving this matter
Kindly be on the look out for further feedback.
Have a great day further.
Please note that our team has escalated this matter to the relevant team and we are working hard on resolving this matter
Kindly be on the look out for further feedback.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
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alan Y's updateReviewer Update
09 Dec 2023, 08:50The same message which was sent at 9.55 yesterday is back. Looks like this is going round and round
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alan Y's update09 Dec 2023, 08:50
Reviewer Update
The same message which was sent at 9.55 yesterday is back. Looks like this is going round and round
Standard Bank's replyOfficial
09 Dec 2023, 09:01Dear Alan
Please note that the team has a turn around time and we will provide feedback as soon as we receive same from our Card Division team.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Please note that the team has a turn around time and we will provide feedback as soon as we receive same from our Card Division team.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Dec 2023, 09:01
Official
Dear Alan
Please note that the team has a turn around time and we will provide feedback as soon as we receive same from our Card Division team.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Please note that the team has a turn around time and we will provide feedback as soon as we receive same from our Card Division team.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
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alan Y's updateReviewer Update
13 Dec 2023, 07:21I could have driven a few times to Durban and back and Standard Bank still has not finished their turnaround time. In fact there was no feedback, comms etc. If you want something urgently my advice is go to another bank. Any bank except Standard Bank. Unless you are prepared to wait and wait and wait,like me. Too sad for a bank that was once good.
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alan Y's update13 Dec 2023, 07:21
Reviewer Update
I could have driven a few times to Durban and back and Standard Bank still has not finished their turnaround time. In fact there was no feedback, comms etc. If you want something urgently my advice is go to another bank. Any bank except Standard Bank. Unless you are prepared to wait and wait and wait,like me. Too sad for a bank that was once good.
Standard Bank's replyOfficial
13 Dec 2023, 07:33Dear Alan
We apologize for the hold-up in getting this resolved.
We'll check in with the consultant dealing this matter and get back to you with any additional comments.
Please keep an eye out for any additional correspondence.
We apologize for the hold-up in getting this resolved.
We'll check in with the consultant dealing this matter and get back to you with any additional comments.
Please keep an eye out for any additional correspondence.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Dec 2023, 07:33
Official
Dear Alan
We apologize for the hold-up in getting this resolved.
We'll check in with the consultant dealing this matter and get back to you with any additional comments.
Please keep an eye out for any additional correspondence.
We apologize for the hold-up in getting this resolved.
We'll check in with the consultant dealing this matter and get back to you with any additional comments.
Please keep an eye out for any additional correspondence.
Kindest regards,
Standard Bank Hello Peter Team
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alan Y's updateReviewer Update
13 Dec 2023, 07:58At last (after weeks) someone decided to check up with the consultant. Ok, will wait
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alan Y's update13 Dec 2023, 07:58
Reviewer Update
At last (after weeks) someone decided to check up with the consultant. Ok, will wait
Standard Bank's replyOfficial
13 Dec 2023, 08:16Dear Alan
Please be on the look out for further feedback.
Thank you
Kindest regards,
Please be on the look out for further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Dec 2023, 08:16
Official
Dear Alan
Please be on the look out for further feedback.
Thank you
Kindest regards,
Please be on the look out for further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team