Credit card application gone missing
Good day, I app**** on line with reference number TB-8ZQO4 for a credit card, the next day your staff member called to finalize the application. I was told my application was successful and was offered an amount which I agreed to, and that I can collect my card at the branch I nominated. When I called the card division to confirm if the card was ready, to my surprise the was not record of my application. Standard Bank please help me understand what happened with my application.
Regards, Sfiso Vilakazi
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Nov 2021, 02:48Hello Sfiso,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply14 Nov 2021, 02:48
Official
Hello Sfiso,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
23 Nov 2021, 09:53Dear Sfiso V
Thank you for allowing us the opportunity to look into your matter.
The complaint has now been resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
The complaint has now been resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply23 Nov 2021, 09:53
Official
Dear Sfiso V
Thank you for allowing us the opportunity to look into your matter.
The complaint has now been resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
The complaint has now been resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA