Credit Card Application frustration

I app**** for a credit card on the 11th of October online. On the same day I received a call and completed the application as well as sent my relevant documents through. I was advised that I would get called back and that the application takes 5 to 7 working days.

Till date, no one from the sales team has called me back, and I have not received any updates.

Everytime I call your call centre, they are unable to transfer me to the new accounts/sales department and all they can do is escalate for some one to call me back. They have escalated over 5 times and no one is calling me back. At one point I was advised they will help me with a new credit card application because the person assigned to mine is not at work. Which to me is ridiculous as I cannot understand a large corporation such as Standard Bank does not understand what "HANDOVER" is.

It is ridiculous that there is no way for me to call into the new applications team and that they refuse to complete applications.

I raised this on Hello Peter 3 days ago, I got a comment on the review from Standard Bank saying the matter is escalated. However there has been radio silence ever since. Is Standard Bank putting a show for the public and not doing anything to help?

I need answers immediately.