Credit Card Application frustration
I app**** for a credit card on the 11th of October online. On the same day I received a call and completed the application as well as sent my relevant documents through. I was advised that I would get called back and that the application takes 5 to 7 working days.
Till date, no one from the sales team has called me back, and I have not received any updates.
Everytime I call your call centre, they are unable to transfer me to the new accounts/sales department and all they can do is escalate for some one to call me back. They have escalated over 5 times and no one is calling me back. At one point I was advised they will help me with a new credit card application because the person assigned to mine is not at work. Which to me is ridiculous as I cannot understand a large corporation such as Standard Bank does not understand what "HANDOVER" is.
It is ridiculous that there is no way for me to call into the new applications team and that they refuse to complete applications.
I need answers immediately.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
As an organisation, we are committed to ensuring that the best possible service is supp****. Please note your matter has been escalated accordingly.
Kind regards Complaint Resolution Centre Tel: (+27) *** Fax:(+27) 11 *** email: *** website: www.standardbank.co.za
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
As an organisation, we are committed to ensuring that the best possible service is supp****. Please note your matter has been escalated accordingly.
Kind regards Complaint Resolution Centre Tel: (+27) *** Fax:(+27) 11 *** email: *** website: www.standardbank.co.za
Please note that even though you responded here, nothing has changed. No one from Standard bank has contacted me about this application by either call or mail.
If you are responding here apologizing for the bad service. Please make sure it is sincere and there is something been done about it, as this does not look like anything is been done.
Please note that even though you responded here, nothing has changed. No one from Standard bank has contacted me about this application by either call or mail.
If you are responding here apologizing for the bad service. Please make sure it is sincere and there is something been done about it, as this does not look like anything is been done.