Credit card application escalation

2 weeks back the credit card department called me to initiate an application that was approved and accepted I was advised to wait 3 business days to collect my card at the branch but nothing has progressed. I’ve called the general enquiries, the complaints department and the sales department but no one seems to be able to assist me. I spoke to Sevarinio Masilela and told me about IT issues which never made any sense. Can I please be assisted urgently or contacted on ***