Credit card application

I app**** for a credit card online on 03/10/2019 and was approved. I tried to submit the documents online, but the documents failed. I then submitted the documents via email on the same day. I then received a call from the sales departments who confirmed my details and she confirmed that I am approved for a specific credit limit. She asked me to submit documents, which I said I had and when she checked, confirmed she had received them. I confirmed where I would like to collect my card and that was the end of our interaction. I have not received any feedback of my card being ready for collection. I have been trying to contact Standard Bank Sales, but there is no number online for them. I have contacted customer care and they said they can see a profile but no card. I have left several messages for somebody from the sales area to contact me urgently to find out what is happening, but nobody has called. All I need to know is where is my card or when will I be receiving it.