Credit Card Application

Last month I app**** for a credit card through incoming call from a standard bank consultant. The Credits card was approved. However at the end of the call, the consultant did mention that they are a third party company that is doing sales for standard bank. The company name is MarketsSa. I was then asked to send through documents to email:*** And I did on the same day of the 23 March 2021. After a week I reported the incident at standard call center and I was informed that they sales through 3rd party usually take longer but not more than a week. The consultant escalated the matter to their outbound section. I then followed up again last week, same story of escalation was told. Now my question is, why is it that sales are done through 3rd party and why are the customers not being altered on such changes to allow us to make informed decisions. If I knew I would not have app****. I would have opted to visit the branch directly.

Standard bank please sort this out.

Regards N