Credit Card Application

I did a credit card application on 18/11/2022 and I was helped by Renesh Bhana. I was told it would take 5-7 working days. On 28/11/2022 I received an sms to go a branch to do OFV. I did this at Corkwood branch and was helped by Wendy Lose. I enquired on the status of my application and was told my application was loaded 28/11/2022 as the first one expired. Even though Mr. Bhana told me all was well on the interactions I had with him. If it was not for Wendy's kindness, I would have probably stopped the whole thing. Then When I finally got the actual card, the service at Cleary Park Branch was horrific. When I asked to speak to a branch Manager a Bongi Mkaize or something I was given a very sarcastic, if I want to see her, I should wait as she is very busy. I am so glad that her time is more important then my own. In the branch people were helped by a security guard at the atm. People were assisted by a cleaner lady (Bless them, they did their best) The Staff, I found to be unfriendly, unprofessional and actually very defensive borderline rude. The way they treat their clients were disgusting. I had to ask if the people in the queue (outside the branch) were more affluent and not lower income people.... would they still be treated this way. As for my whole experience with Standard Bank... well Thank Goodness for Wendy or I would have walked away. Did I mention that I was told it would be a Gold credit card and when I received it, it was a blue Credit Card... Makes no difference to me really, but do not sell me one thing and give me another.