Credit card application

I app**** online for a credit card last week and forwarded the required documetation. After 4 phone calls totalling 130 minutes i am yet to find out if it has been received. Every call has me holding for the consultant for 30 minutes while they go to the Sales team for clarity.

All i want to know is if the application (Its shows as being approved on the system) is actually being processed. Is this the level of service that SBSA has dropped to.

I await the condescending copy paste reply to this complaint.