KN
Kuben N

1 reviews | Active since Aug 2011

05 Sept 2016, 15:41

Credit Card application

<p>I sent an email to your credit card division on thursday (01/09/2016) at 16:23 and until now, I have still not received an email or call with feedback or proper acknowledgement of my query as to whom will be dealing with it or if it has been allocated to anyone.</p> <p>It has been almost a month of a up and down with your credit department that simply cannot ready statements, credit reports and understand the consultants notes with regards to my application.</p> <p> </p> <p>All I want feedback. Is that so hard to ask for?</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Sept 2016, 10:10
Official

Good day Kuben

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

Standard Bank
Standard Bank's reply08 Sept 2016, 08:55
Official

Good day Kuben

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply09 Sept 2016, 09:44
Official

Dear Kuben

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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