Credit card and cheque card

I just want to raise my complaint about the service that I got from standard bank, I open cheque account and credit card account on May 2015 and all account are active but I never receive cards for those account and when I visit the branch to collect the cards they keep telling me different story of reapplying the cards but the account is active and I use it for my monthly salary , Now I come to conclusion of cancelling all the account of standard bank and go to other bank that they care about their costumer.