Credit Card Account Not Closed

I settled my credit card in 2019 and requested that the account be closed. Got a call sometime ago advising me that there is an amount outstanding on the account. This sounded incorrect because according to me this account was paid up and should have been closed . I decided to call standard bank to find out what’s happening ….only to find out with great dismay that the account was never closed because of some u-count subscriptions. I tried calling the U- count department only to hold on line for close to an hour. I eventually gave up . Needless to say that the R25 subscriptions that was never cancelled and that I was never informed about to cancel has now accumulated to a substantial amount . Totally flabbergasted. Please may this matter be resolved. An instruction was given to close the account at no stage during this time was I advised that u- count subscriptions has to be cancelled. If this is not resolved I will be taking this matter up with the Banking Ombudsman.