JY
Janine Y
1 reviews | Active since Dec 2010
24 Jun 2019, 10:50
Credit Card Account Closure Made Impossible!
My credit card balance was paid and settled in full. I requested the closure of the credit card facility on 5 June. I again emailed their support team again on 11 June 2019 to request the closure of the credit card. I provided STD Bank with the confirmation details as requested. On 20 June I requested a status update and was advised the request had been escalated (ref ***). To date, I have received no correspondence or updates from STD Bank. How much longer does the process take? I don’t understand what the holdup could be. STD Bank just don’t seem to want to assist in any way. I only require the credit card account to be closed and written confirmation thereof.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Jun 2019, 06:07Hello Janine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply25 Jun 2019, 06:07
Official
Hello Janine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
JY
Janine Y's updateReviewer Update
26 Jun 2019, 08:25Good Day Muhammed,
Other than your response on HelloPeter, I have not received feedback from Standard Bank nor has any consultant contacted myself directly regarding my complaint.
When can I expect a direct response on the actual status of this matter? As far as I can see, there has been no action from Standard Bank’s side.
Other than your response on HelloPeter, I have not received feedback from Standard Bank nor has any consultant contacted myself directly regarding my complaint.
When can I expect a direct response on the actual status of this matter? As far as I can see, there has been no action from Standard Bank’s side.
JY
Janine Y's update26 Jun 2019, 08:25
Reviewer Update
Good Day Muhammed,
Other than your response on HelloPeter, I have not received feedback from Standard Bank nor has any consultant contacted myself directly regarding my complaint.
When can I expect a direct response on the actual status of this matter? As far as I can see, there has been no action from Standard Bank’s side.
Other than your response on HelloPeter, I have not received feedback from Standard Bank nor has any consultant contacted myself directly regarding my complaint.
When can I expect a direct response on the actual status of this matter? As far as I can see, there has been no action from Standard Bank’s side.