IM
Itumeleng M
1 reviews | Active since Mar 2025
16 Mar 2025, 07:22
Credit Card Account Closure Delay
I called on Thursday, 13 March, to request the closure of my credit card account, as I have fully paid it off. I was told it would be closed within 24 hours, yet as of today (Sunday), the account remains open.
This delay is unacceptable, especially with the monthly fee being charged on the 19th. I should not be held responsible for any additional charges due to the bank’s failure to process my request in a timely manner.
Please treat this matter as urgent and confirm the immediate closure of my account.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Mar 2025, 08:16Dear Itumeleng,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2025, 08:16
Official
Dear Itumeleng,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
IM
Itumeleng M's updateReviewer Update
17 Mar 2025, 09:56No one has contacted me to assist with closing the account!! This level of service is unacceptable. I have done my part by settling the balance and requesting closure. Please follow through. Ensure that this account is closed by end of today.
IM
Itumeleng M's update17 Mar 2025, 09:56
Reviewer Update
No one has contacted me to assist with closing the account!! This level of service is unacceptable. I have done my part by settling the balance and requesting closure. Please follow through. Ensure that this account is closed by end of today.
Standard Bank's replyOfficial
17 Mar 2025, 10:30Good day Itumeleng,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2025, 10:30
Official
Good day Itumeleng,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***