JP
John P
1 reviews | Active since Mar 2022
10 Nov 2025, 13:35
Credit Card
Standard Bank credit card division is VERY quick to write to you, phone you or hand you over when you are late with a payment - but when you are ahead of the payments - and ask them to please reduce your credit card limit - they conveniently forget you - or if they answer you and give you an email address to contact to change the limit - and then you never heard from them again. Trying to control and reduce the debt - but Standard Bank - the so-called, driving you forward, is not even driving right now - You tell me!!!!
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Replies (3)
Standard Bank's replyOfficial
10 Nov 2025, 13:43Good day John,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2025, 13:43
Official
Good day John,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
JP
John P's updateReviewer Update
10 Nov 2025, 13:50It is all and good and well to have a nice AI type message - saying how sorry you are - and that what your bank is doing is not what it should be doing. But it does not change the fact that you have not contact me or sent me an email saying that my limit has been reduced ??? As I ASKED for
JP
John P's update10 Nov 2025, 13:50
Reviewer Update
It is all and good and well to have a nice AI type message - saying how sorry you are - and that what your bank is doing is not what it should be doing. But it does not change the fact that you have not contact me or sent me an email saying that my limit has been reduced ??? As I ASKED for
JP
John P's updateReviewer Update
11 Nov 2025, 15:37 Gorden Bila |
| Social Media Moderator, Social Media Service SA Personal and Private Banking SA
| Tel +27 (0)11 *** www.standardbank.co.za
Dear John Lawrence Alfred Perfect,
We have closed your complaint relating to case number ***8 as we require further information from you, to assist us in investigating and resolving your complaint.
Once we have received the outstanding information requested from you, the complaint will be reopened.
We at Standard Bank appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.
Please do not hesitate to reach out to us if you have any further questions. Simply email us directly on ***. We will be happy to assist.
Kind Regards,ZA Social Media This is the response I get. Standard Bank claims I failed the security questions. Firstly, the system they use and speak to clients is so bad you can hardly hear what you have been asked.
I have never changed or have anyone else with signing powers on my credit card - and when I asked that I am the sole signatory - the above person claims I failed the security questions - and I must now got to a branch and sort the matter out. How is that going to change - because they will ask me the same the security questions - and I will fail again.
It just proves the point - it is because I asked for a reduction on the credit card limit this whole thing has come up. Nothing else ?????
| Social Media Moderator, Social Media Service SA Personal and Private Banking SA
| Tel +27 (0)11 *** www.standardbank.co.za
Dear John Lawrence Alfred Perfect,
We have closed your complaint relating to case number ***8 as we require further information from you, to assist us in investigating and resolving your complaint.
Once we have received the outstanding information requested from you, the complaint will be reopened.
We at Standard Bank appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.
Please do not hesitate to reach out to us if you have any further questions. Simply email us directly on ***. We will be happy to assist.
Kind Regards,ZA Social Media This is the response I get. Standard Bank claims I failed the security questions. Firstly, the system they use and speak to clients is so bad you can hardly hear what you have been asked.
I have never changed or have anyone else with signing powers on my credit card - and when I asked that I am the sole signatory - the above person claims I failed the security questions - and I must now got to a branch and sort the matter out. How is that going to change - because they will ask me the same the security questions - and I will fail again.
It just proves the point - it is because I asked for a reduction on the credit card limit this whole thing has come up. Nothing else ?????
JP
John P's update11 Nov 2025, 15:37
Reviewer Update
Gorden Bila |
| Social Media Moderator, Social Media Service SA Personal and Private Banking SA
| Tel +27 (0)11 *** www.standardbank.co.za
Dear John Lawrence Alfred Perfect,
We have closed your complaint relating to case number ***8 as we require further information from you, to assist us in investigating and resolving your complaint.
Once we have received the outstanding information requested from you, the complaint will be reopened.
We at Standard Bank appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.
Please do not hesitate to reach out to us if you have any further questions. Simply email us directly on ***. We will be happy to assist.
Kind Regards,ZA Social Media This is the response I get. Standard Bank claims I failed the security questions. Firstly, the system they use and speak to clients is so bad you can hardly hear what you have been asked.
I have never changed or have anyone else with signing powers on my credit card - and when I asked that I am the sole signatory - the above person claims I failed the security questions - and I must now got to a branch and sort the matter out. How is that going to change - because they will ask me the same the security questions - and I will fail again.
It just proves the point - it is because I asked for a reduction on the credit card limit this whole thing has come up. Nothing else ?????
| Social Media Moderator, Social Media Service SA Personal and Private Banking SA
| Tel +27 (0)11 *** www.standardbank.co.za
Dear John Lawrence Alfred Perfect,
We have closed your complaint relating to case number ***8 as we require further information from you, to assist us in investigating and resolving your complaint.
Once we have received the outstanding information requested from you, the complaint will be reopened.
We at Standard Bank appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.
Please do not hesitate to reach out to us if you have any further questions. Simply email us directly on ***. We will be happy to assist.
Kind Regards,ZA Social Media This is the response I get. Standard Bank claims I failed the security questions. Firstly, the system they use and speak to clients is so bad you can hardly hear what you have been asked.
I have never changed or have anyone else with signing powers on my credit card - and when I asked that I am the sole signatory - the above person claims I failed the security questions - and I must now got to a branch and sort the matter out. How is that going to change - because they will ask me the same the security questions - and I will fail again.
It just proves the point - it is because I asked for a reduction on the credit card limit this whole thing has come up. Nothing else ?????